FAQ

How can I contact you?

To contact us at any time, please visit our contact us page, and we will get back to you as soon as possible.

What is your shipping policy?

We offer free shipping within South Africa on all orders. Processing takes 1–4 business days, and delivery typically takes 8–15 working days depending on your location.
Click here to view our full shipping policy →

What is your return and refund policy?

Not happy with your order? No problem! We offer a 30-day return and refund policy so you can shop with confidence.
Click here to view our full return policy →

Do you ship internationally?

We currently ship only within South Africa, but we’re always looking to expand! Stay tuned — we hope to bring our products to more countries in the future.

What’s the discount code for my first order?

We love welcoming new pet parents! On your very first order, you can enjoy 20% off your entire purchase. Just enter the code WELCOME20 at checkout, and your discount will be applied instantly.